Returns and exchanges are generally allowed within a specific time frame with a valid receipt. However, some items like food products and personalized merchandise may be non-refundable.
Yes! If you don’t want to carry your bags all day, Universal Studios Hollywood offers a package pickup service. You can collect your purchases at the front of the park before leaving.
Yes! Some locations, like Ollivanders™, allow you to personalize wands, while other stores offer customizable engravings and name embroidery on select items.
Yes! Many gift shops and convenience kiosks throughout the park carry essentials like sunscreen, rain ponchos, portable phone chargers, and water bottles.
Yes! While Halloween Horror Nights merchandise is seasonal, stores like the Revenge of the Mummy™ shop and Universal Studio Store often carry horror-themed collectibles year-round.
Yes! While newer franchises are heavily featured, you can still find merchandise from classic Universal films like E.T., Back to the Future, and Jaws in select stores.
Yes! All stores are designed to be accessible, with wide aisles and accommodations for guests with mobility needs. If you need assistance, team members are happy to help.